The indicator light on a Schlage keypad lock will normally blink green after you have entered a valid code. This indicates that your door should be unlocked.
Sometimes, however, it could be the opposite. The lock might blink green but not open. Does this sound familiar? You are not the only one! My Schlage BE365 Keypad Deathbolt recently developed the same problem. I’m going to share my solution with you.
I solved the problem by simply resetting the lock to the factory default settings.
First, make sure that the lock is correctly installed and that the batteries are properly placed. If your lock is properly installed and the batteries are still active, a factory reset may be an option.
Here’s how you can do it:
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Schlage Lock blinks green but won’t unlock: How to solve the problem
1. Make Sure Your Lock Is Correctly Installed
If your Schlage lock does not open after you enter a valid code, the first thing you should do is check your installation. According to Schlage, an incomplete or incorrect installation can cause your lock to not open after you enter a valid code.
Open the door to verify that the lock is properly installed. Next, turn the thumb turn down or rotate the inside lever until the latch retracts. If the latch retracts, your installation is good. If the latch does not retract, it means that the installation was incorrect. Schlage or a locksmith may be able to help you.
Please note: To verify installation, you must open the door. If the user codes don’t work, change to a physical key. The door should be openable with a physical key.
2. Battery Check and Replace
Your Schlage keypad lock might not work correctly if your batteries are low. Low-quality batteries can cause your Schlage keypad lock to malfunction.
Also, make sure that your batteries are still functional. If they aren’t, you can replace them with fresh batteries and make sure they’re correctly placed.
For the best performance, do not mix old batteries and new ones. To learn more about Schlage locks batteries, click here.
3. Factory Reset the Lock
Factory resetting your lock is the best option if your lock doesn’t turn on after you have entered a code.
This means that you need to reset it after verifying that the installation was correct and that the batteries are active/fresh. However, the light will not turn on and it won’t unlock.
Are you unsure how to reset the Schlage keypad lock factory? Check out the following:
How to Factory Reset a Schlage Keypad Lock
- Take off the battery cover, then take out the connector.
- Press and hold down the Schlage button on the keypad.
- Connect the battery connector, while you are still pressing the Schlage button.
- After reconnecting the battery connector, release the Schlage button.
Did the green light on the keypad or the inside Schlage flash three times? If the answer is yes, the lock has been reset to factory default settings. This should resolve the problem.
Now you can reprogram your lock by using the default programming code.
Remember that Schlage keypad lock models vary so this factory reset method may not work for your lock. Refer to your manual for more details. This method is applicable to most Schlage keypad locks.
Factory reset your lock will wipe all user codes and settings, programming/master code included.
The default code will be used as the programming code. To ensure security, you will need to reprogram the lock using the default code.
Keep in mind, however, that codes shared with third parties will no longer be valid. You need to create new user codes, and possibly reassign them back to the ones you have previously assigned. Learn how to change programming code and add user codes to a Schlage keypad lock.